Empower Business Decisions Through Customer Insight

IORMA in association with its Global Research Partner eDigital Research , is pleased to announce a growing range of Research services relating to Global Consumer Commerce.

The digital world is changing and so are your customers.  We will help you to understand your global customers across a wide variety of touch points.

Consumer Insights

Detailed study reports on a wide variety of topics relating to Global Consumer Commerce are available free of charge for download here:

• eTravel Benchmark – September  2015 

• Retail Social Media Benchmark – August 2015

• Utility Social Media Benchmark – July 2015

• Food and Beverage Social Media Benchmark – June 2015

• New Look joins digital leaders in latest multichannel eRetail Benchmark study – June 2015

• Social media used more for positive feedback than complaints – May 2015

• Travel mobile experiences almost as good as traditional sites – March 2015

• Amazon lead social media study thanks to #AmazonBasket – March 2015

• Emirates fastest growing travel social media brand in last six months – January 2015

• Hotel agents top latest eTravel Multichannel Benchmark results – September 2014

• Amazon tops UK digital customer experience study – September 2014

• Expedia jump ahead in latest Travel Social Media Benchmark results – August 2014

• Amazon capture number of new followers on social media after the introduction of #AmazonBasket – August 2014

• Nando’s on top when it comes to social media – June 2014

• The new socialites – June 2014

• Over half of consumers now aware of contactless payments – May 2014

• Live chat rated as easiest way to contact companies – May 2014  
  

• Study finds social media is fastest and most reliable customer contact channel – April 2014

• Traditional retailers outperform pure plays in digital customer experience – February 2014

• KLM top first travel social media benchmark outperforming rest of the travel industry – January 2014

• Live chat rated highest customer service channel by consumers – November 2013

• Booking.com tops first multichannel travel benchmark – September 2013

• Amazon take top spot in latest retail multichannel benchmark with best in class mobile touch points – September 2013

Consumer Research

We provide bespoke Consumer Insight studies for clients world-wide.

For further information about these services, please contact us at:

e: [email protected]

or

call +44 (0)207 096 1729